Feedback

We Want Your Feedback

Tabor Group welcomes complaints/compliments and feedback and views them as an opportunity to learn, adapt, improve and provide better services.  We want to provide safe and high-quality services so that you receive the best care and treatment.

Your feedback matters.

It helps us to improve our services. We want to hear from you about your experience of using our services:

• What worked
• What could improve
• What didn’t work

Make a comment, compliment or complaint

There are many ways you can tell us about your experience:

• Tell the people caring for you today.
• Email us at info@taborgroup.ie
• Fill out the paper feedback form and put it in the feedback box or give it to a member of staff.
• Send a letter to the service – a staff member can give you the contact details.
• Call us on 021 488 7110 from 9am to 5pm Monday to Friday.

If you’re not able to give feedback yourself, ask a relative, carer or advocate to do this for you.

Comments and compliments

A comment could be a suggestion for service improvement. It can also be an observation made by a service user that can lead to learning by the organisation. If you have a comment or compliment, we will share your feedback with the service or staff member.

What to include in a complaint.

A complaint should include:

• Who was involved
• What happened and when
• What your concerns are.
• Have you done anything to resolve this matter
• What you want to happen now.
• Please provide any extra information and copies of other relevant documents.

What happens after you make a complaint

You may have had a poor experience and told a member of staff or the person providing your care. If so, they will try to help you straight away, or as soon as is possible or may refer to you to someone who can.

If you made a written complaint, we will let you know that we have received your complaint within 5 working day.

Then we will:

• Look into your complaint and respond to you within 30 working days
• Contact you to ask for more time, if needed
• Keep you updated every 20 working days after that
• We might call or ask to meet you to hear more about it.

If you are not happy with the outcome of your complaint, you can ask for an internal review by the Tabor Group Governance Committee. You can also ask for an external review from the Ombudsman.

Correspondence for the Office of the Ombudsman can be sent by post to, Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 or you can email to complaints@ombudsman.ie